Terms of sale
The contract behind every order. Plain sentences, because a reference supplier should write like one.
1. The offer and the acceptance
An order placed on this site is an offer to buy research materials subject to the research-use policy. The contract forms when we confirm dispatch. Prices are in euro, include the documentation, and are the same for every buyer, see the pricing page for how the size ladder works.
2. Qualification and the acknowledgment
By ordering you reaffirm the checkout acknowledgment: 21 or older, qualified researcher, in vitro research only. The acknowledgment is stored on the order. Breach of it is breach of these terms.
3. The documentation is the warranty
Our materials are warranted to conform to the published certificate of the lot you received, and to nothing else. We give no warranty of fitness for any purpose beyond identity and the stated analytical values. If a lot fails its own certificate, see clause 5.
4. Title and risk
Title passes on full payment; risk passes to the carrier at dispatch. Delivery terms and the reship policy are on the shipping page and form part of these terms.
5. Claims and limitation
Where a lot demonstrably fails its certificate, we replace it from a passing lot or refund it, your choice, plus the original shipping. Except for that obligation and for death or personal injury caused by our negligence, our liability is capped at the amount of the order. We are not liable for consequential loss, however it arises.
6. Governing law
These terms are governed by Dutch law, with the courts of Rotterdam as the chosen forum. Nothing in them limits statutory consumer rights where those unavoidably apply.