Contact
Reach the documentation desk, order support, or the laboratory liaison. One inbox, answered by people who read the certificates.
Order support
Include your order number and the email used at checkout. Tracking lookups are faster on the tracking page, it works without us.
Documentation desk
Questions about a certificate, a registry entry, handling, or storage. If you are querying a published value, cite the lot number, we keep retain samples for two years.
Institutional accounts
Purchase orders, invoicing, bulk lots and retain re-tests: write to the desk with your institution and procurement requirements.
Response time
One business day, Monday to Friday, Central European Time. During a lot release week the desk can run a day behind, the registry is updated before individual replies go out.